Havenwood-Heritage Heights
33 Christian Avenue, Concord, NH, 03301
CMS ownership records associate this facility with Citizens Bank Na · Non profit - Corporation.
At a glance
- CMS overall
- 3
- of 5
- Health inspection
- 4
- of 5
- Staffing
- 1
- of 5
- Quality measures
- 2
- of 5
- Certified beds
- 70
- CMS-reported
CMS rating profile
The four CMS ratings on one aligned scale, with county and state averages for context.
Rating profile
How this facility's overall rating relates to its three CMS component ratings.
CMS-reported data · updated 2026-08-21
Comparative context
This facility's CMS overall rating next to its county and state averages.
CMS-reported data · updated 2026-08-21 · site-calculated context, not a CMS rating
Methodology
Inspections and citations
Health-inspection citations CMS reports for this facility. Individual records are in the technical appendix.
Citation profile
How many citations CMS reports, how severe, and when they occurred.
CMS-reported data · updated 2026-08-21
Methodology
Federal records
Federal fines (CMPs) and payment-denial records CMS reports in the recent reporting period. These are distinct record types and are never merged.
No federal penalty records are included in this data for this facility.
Staffing and care
Selected CMS care indicators for long-stay residents, with a typical level for context. The CMS staffing star rating appears in the rating profile above.
Selected care measures
How this facility's reported care indicators sit against a typical level.
Long-stay residents given antipsychotic medication.
Long-stay residents with new or worsened pressure ulcers.
Long-stay residents with one or more falls with major injury.
CMS-reported data · updated 2026-08-21 · site-calculated context, not a CMS rating
Methodology
Ownership
Facilities and agencies grouped by CMS-reported ownership fields. A company appearing here does not by itself mean it controlled day-to-day care or did anything wrong.
| Owner / organization | Role |
|---|---|
| Citizens Bank Na | 5% OR GREATER MORTGAGE INTEREST |
| Citizens Funding Corporation | 5% OR GREATER MORTGAGE INTEREST |
| New Hampshire Health and Education Facilities Authority | 5% OR GREATER MORTGAGE INTEREST |
| Weaver, Suzanne | W-2 MANAGING EMPLOYEE |
| Gill, David | CORPORATE DIRECTOR |
| Hatfield, Douglas | CORPORATE DIRECTOR |
| Rankin, Gordon | CORPORATE DIRECTOR |
| Skabo, Sean | CORPORATE DIRECTOR |
| Slepian, Beth | CORPORATE DIRECTOR |
| Snow Wade, Lisa | CORPORATE DIRECTOR |
| Sparks, Anna Marie | CORPORATE DIRECTOR |
| Udaloy, John | CORPORATE DIRECTOR |
| Van Beaver, Leo | CORPORATE DIRECTOR |
| Gill, David | CORPORATE OFFICER |
| Judd, Tracy | CORPORATE OFFICER |
| Palmieri, Michael | CORPORATE OFFICER |
| Slepian, Beth | CORPORATE OFFICER |
| Snow Wade, Lisa | CORPORATE OFFICER |
| Udaloy, John | CORPORATE OFFICER |
| Judd, Tracy | OPERATIONAL/MANAGERIAL CONTROL |
| Palmieri, Michael | OPERATIONAL/MANAGERIAL CONTROL |
Looking for reviews of Havenwood-Heritage Heights?
A direct answer, and where to find first-hand accounts.
SeniorCareRating.com does not publish consumer reviews, testimonials, or any rating of its own — not for Havenwood-Heritage Heights and not for any provider. Nothing on this page is an opinion about the care delivered here.
What this page does contain is the public CMS record: state-survey inspection findings with their dates and severity, staffing levels, quality measures, federal penalty records, and ownership. Those are documented findings from official inspections and reporting rather than individual accounts, so they answer a different — and independently verifiable — part of the same question. See the record for Havenwood-Heritage Heights
For first-hand accounts, the most reliable routes are people rather than pages: ask the provider directly for references from current residents or clients and their families, and speak with your state long-term care ombudsman, whose office advocates for residents and tracks complaints independently of the provider. Ombudsman services are free and confidential.
- Find your state long-term care ombudsman — National Long-Term Care Ombudsman Resource Center
- Eldercare Locator — the U.S. Administration for Community Living’s public referral service
Read published reviews from any source with the same care you would apply to the CMS record: both are partial. A small number of strongly worded reviews can reflect a handful of experiences rather than the typical one, and an inspection finding describes a specific date rather than conditions today.
Nearby facilities
Other CMS-certified nursing homes near Merrimack County.
Verify the current location and license with official sources.
| Facility | Location | Overall | Health | Staffing | CMS abuse icon | Federal penalties |
|---|---|---|---|---|---|---|
| Nashua Post Acute Care CCN 305005 | Nashua, NH | 1 | 1 | 2 | Not shown | $0 |
| Hanover Hill Health Care Center CCN 305009 | Manchester, NH | 4 | 3 | 3 | Not shown | $8,512 |
| Dover Center for Health & Rehabilitation CCN 305018 | Dover, NH | 2 | 2 | 3 | Not shown | $0 |
| Hanover Terrace Health and Rehabilitation CCN 305020 | Hanover, NH | 4 | 3 | — | Not shown | $0 |
| Edgewood Centre (the) CCN 305022 | Portsmouth, NH | 3 | 3 | 3 | Not shown | $0 |
| Rochester Manor CCN 305024 | Rochester, NH | 2 | 2 | 3 | Not shown | $0 |
Continue your research
- Compare Havenwood-Heritage HeightsLine it up against other facilities
- Nursing homes in New HampshireState directory & CMS rating landscape
- Citizens Bank Na — ownership profileThe operator's full CMS footprint
- How CMS rates the nation's nursing homesOriginal national research
- How to read CMS star ratings
- What CMS federal penalty records are
- Nursing-home staffing measures explained
- What is long-term care?
Frequently asked questions
What is Havenwood-Heritage Heights's CMS rating?
Havenwood-Heritage Heights has a 3-star CMS overall rating (out of 5) in the current dataset, with CMS component ratings of 4 for health inspections, 1 for staffing, and 2 for quality measures. A star rating is a CMS summary of past data, not a judgment about current conditions.
Where is Havenwood-Heritage Heights located?
Havenwood-Heritage Heights is located at 33 Christian Avenue, Concord, NH, 03301 in Merrimack County, and CMS lists 70 certified beds.
Does Havenwood-Heritage Heights have federal penalties or payment denials on record?
The current CMS data shows no federal penalty amounts or payment denials for Havenwood-Heritage Heights over roughly the past three years. Records can change; confirm current status on CMS Care Compare.
How does Havenwood-Heritage Heights's rating compare to nearby facilities?
Havenwood-Heritage Heights's CMS overall rating is 3 of 5. For comparison, the average CMS overall rating is 2.5 across 7 facilities in Merrimack County, and 3.01 across New Hampshire. Averages exclude facilities CMS has not rated, and a star rating is a CMS summary, not a judgment about any individual facility.
Does SeniorCareRating.com have reviews for Havenwood-Heritage Heights?
No. SeniorCareRating.com does not publish user reviews, ratings of its own, or testimonials about any facility. What this page shows instead is the public CMS record: state-survey inspection findings with their dates and severity, staffing and quality-measure ratings, federal penalty records, and ownership. Those are documented findings from official inspections rather than individual opinions, so they answer a different — and verifiable — part of the same question. For residents' and families' own accounts, ask the facility for references and speak with your state long-term care ombudsman.
How can I verify Havenwood-Heritage Heights's current information?
SeniorCareRating.com organizes public CMS data and is not affiliated with CMS. Confirm Havenwood-Heritage Heights's current ratings, inspection reports, and license status on the official CMS Care Compare site and with your state survey agency.
Technical appendix
Record identifiers
- CMS provider number (CCN)
- 305016
- Ownership type
- Non profit - Corporation
- Certified beds
- 70
- Data snapshot
- 2026-08-21
All 6 citation records
| Date | CMS tag | Severity | Type | CMS deficiency status | Correction date |
|---|---|---|---|---|---|
| Mar 13, 2025 | 0758 | D | Standard | Deficient, Provider has date of correction | Mar 27, 2025 |
| Mar 13, 2025 | 0883 | E | Standard | Deficient, Provider has date of correction | Apr 18, 2025 |
| Feb 22, 2024 | 0637 | B | Standard | Deficient, Provider has date of correction | Mar 27, 2024 |
| Feb 22, 2024 | 0761 | D | Standard | Deficient, Provider has date of correction | Apr 8, 2024 |
| Feb 22, 2024 | 0880 | E | Standard | Deficient, Provider has date of correction | Apr 3, 2024 |
| Feb 2, 2023 | 0658 | D | Standard | Deficient, Provider has date of correction | Mar 8, 2023 |
How to verify this data
- The current CMS profile on Medicare’s Care Compare
- Your state survey agency’s latest inspection reports
- Any recent complaint investigations
- Current ownership and license status
SeniorCareRating.com organizes public CMS data and is not affiliated with CMS. Ratings and records are CMS-reported summaries of past data, not a judgment about current conditions. See methodology.