Village Health Care at The Glen
403 E. Flournoy Lucas, Shreveport, LA, 71115
Ownership type: Non profit - Corporation.
At a glance
- CMS overall
- 2
- of 5
- Health inspection
- 2
- of 5
- Staffing
- 4
- of 5
- Quality measures
- 3
- of 5
- Certified beds
- 126
- CMS-reported
CMS rating profile
The four CMS ratings on one aligned scale, with county and state averages for context.
Rating profile
How this facility's overall rating relates to its three CMS component ratings.
CMS-reported data · updated 2026-08-21
Comparative context
This facility's CMS overall rating next to its county and state averages.
CMS-reported data · updated 2026-08-21 · site-calculated context, not a CMS rating
Methodology
Inspections and citations
Health-inspection citations CMS reports for this facility. Individual records are in the technical appendix.
Citation profile
How many citations CMS reports, how severe, and when they occurred.
CMS-reported data · updated 2026-08-21
Methodology
Federal records
Federal fines (CMPs) and payment-denial records CMS reports in the recent reporting period. These are distinct record types and are never merged.
- Federal fines (CMP)
- $12,735
- 1 record
- Payment denials
- None
- Reporting window
- ~3 yrs
- CMS-reported records
Fine and payment-denial timelines
Federal fines (CMP)
Fine records over time, sized by amount.
- Mar 16, 2026$12,735
CMS-reported data · updated 2026-08-21
Payment denials
Payment-denial records over time, sized by duration.
No payment-denial records are included in this data for this facility.
CMS-reported data · updated 2026-08-21
Methodology
Staffing and care
Selected CMS care indicators for long-stay residents, with a typical level for context. The CMS staffing star rating appears in the rating profile above.
Selected care measures
How this facility's reported care indicators sit against a typical level.
Long-stay residents given antipsychotic medication.
Long-stay residents with new or worsened pressure ulcers.
Long-stay residents with one or more falls with major injury.
CMS-reported data · updated 2026-08-21 · site-calculated context, not a CMS rating
Methodology
Ownership
Facilities and agencies grouped by CMS-reported ownership fields. A company appearing here does not by itself mean it controlled day-to-day care or did anything wrong.
| Owner / organization | Role |
|---|---|
| The Glen Retirement System | 5% OR GREATER DIRECT OWNERSHIP INTEREST |
| Bolton, Michael | CORPORATE DIRECTOR |
| Dockendorf, Noreen | CORPORATE DIRECTOR |
| Fuller, Jeanne | CORPORATE DIRECTOR |
| Mcgowen, Cheryl | CORPORATE DIRECTOR |
| Rice, Barbara | CORPORATE DIRECTOR |
| Simmons, Marla | CORPORATE DIRECTOR |
| Terry, Barbara | CORPORATE DIRECTOR |
| Washington, Allison | CORPORATE DIRECTOR |
| Westmoreland, Marti | CORPORATE DIRECTOR |
| Williams, Cynthia | CORPORATE DIRECTOR |
| Williams, Joann | CORPORATE DIRECTOR |
| Burns, Dee | CORPORATE OFFICER |
| Williams, Debra | CORPORATE OFFICER |
| The Glen Retirement System | OPERATIONAL/MANAGERIAL CONTROL |
| Burns, Dee | OPERATIONAL/MANAGERIAL CONTROL |
| Williams, Debra | OPERATIONAL/MANAGERIAL CONTROL |
| The Glen Retirement System | ADP OF THE SNF |
| Bolton, Michael | ADP OF THE SNF |
| Burns, Dee | ADP OF THE SNF |
| Dockendorf, Noreen | ADP OF THE SNF |
| Fuller, Jeanne | ADP OF THE SNF |
| Greer, Michelle | ADP OF THE SNF |
| Hernandez, Robert | ADP OF THE SNF |
| Mcgowen, Cheryl | ADP OF THE SNF |
| Rice, Barbara | ADP OF THE SNF |
| Simmons, Marla | ADP OF THE SNF |
| Terry, Barbara | ADP OF THE SNF |
| Washington, Allison | ADP OF THE SNF |
| Westmoreland, Marti | ADP OF THE SNF |
| Williams, Cynthia | ADP OF THE SNF |
| Williams, Debra | ADP OF THE SNF |
| Williams, Joann | ADP OF THE SNF |
Looking for reviews of Village Health Care at The Glen?
A direct answer, and where to find first-hand accounts.
SeniorCareRating.com does not publish consumer reviews, testimonials, or any rating of its own — not for Village Health Care at The Glen and not for any provider. Nothing on this page is an opinion about the care delivered here.
What this page does contain is the public CMS record: state-survey inspection findings with their dates and severity, staffing levels, quality measures, federal penalty records, and ownership. Those are documented findings from official inspections and reporting rather than individual accounts, so they answer a different — and independently verifiable — part of the same question. See the record for Village Health Care at The Glen
For first-hand accounts, the most reliable routes are people rather than pages: ask the provider directly for references from current residents or clients and their families, and speak with your state long-term care ombudsman, whose office advocates for residents and tracks complaints independently of the provider. Ombudsman services are free and confidential.
- Find your state long-term care ombudsman — National Long-Term Care Ombudsman Resource Center
- Eldercare Locator — the U.S. Administration for Community Living’s public referral service
Read published reviews from any source with the same care you would apply to the CMS record: both are partial. A small number of strongly worded reviews can reflect a handful of experiences rather than the typical one, and an inspection finding describes a specific date rather than conditions today.
Nearby facilities
Other CMS-certified nursing homes near Caddo County.
Verify the current location and license with official sources.
| Facility | Location | Overall | Health | Staffing | CMS abuse icon | Federal penalties |
|---|---|---|---|---|---|---|
| Progressive Care Center CCN 195136 | Shreveport, LA | 3 | 4 | — | Not shown | $0 |
| Baton Rouge Gen Med Ctr, SNF CCN 195139 | Baton Rouge, LA | 4 | 5 | 1 | Not shown | $0 |
| Villa Feliciana Chronic Disease CCN 195150 | Jackson, LA | 1 | 1 | 4 | Shown | $533,504 |
| Willow Wood at Woldenberg Village CCN 195156 | New Orleans, LA | 2 | 3 | 1 | Not shown | $40,248 |
| Lakeshore Manor Nursing & Rehab CCN 195177 | Slidell, LA | 1 | 1 | 2 | Not shown | $507,925 |
| Ochsner Medical Center Skilled Nursing Facility CCN 195180 | Jefferson, LA | 5 | 5 | 5 | Not shown | $8,186 |
Continue your research
- Compare Village Health Care at The GlenLine it up against other facilities
- Nursing homes in LouisianaState directory & CMS rating landscape
- How CMS rates the nation's nursing homesOriginal national research
- How to read CMS star ratings
- What CMS federal penalty records are
- Nursing-home staffing measures explained
- What is long-term care?
Frequently asked questions
What is Village Health Care at The Glen's CMS rating?
Village Health Care at The Glen has a 2-star CMS overall rating (out of 5) in the current dataset, with CMS component ratings of 2 for health inspections, 4 for staffing, and 3 for quality measures. A star rating is a CMS summary of past data, not a judgment about current conditions.
Where is Village Health Care at The Glen located?
Village Health Care at The Glen is located at 403 E. Flournoy Lucas, Shreveport, LA, 71115 in Caddo County, and CMS lists 126 certified beds.
Does Village Health Care at The Glen have federal penalties or payment denials on record?
The CMS data includes $12,735 in federal fine amounts and 0 payment-denial records for Village Health Care at The Glen over roughly the past three years. These are CMS-reported records; see CMS Care Compare for the details and context.
How does Village Health Care at The Glen's rating compare to nearby facilities?
Village Health Care at The Glen's CMS overall rating is 2 of 5. For comparison, the average CMS overall rating is 2.59 across 22 facilities in Caddo County, and 2.5 across Louisiana. Averages exclude facilities CMS has not rated, and a star rating is a CMS summary, not a judgment about any individual facility.
Does SeniorCareRating.com have reviews for Village Health Care at The Glen?
No. SeniorCareRating.com does not publish user reviews, ratings of its own, or testimonials about any facility. What this page shows instead is the public CMS record: state-survey inspection findings with their dates and severity, staffing and quality-measure ratings, federal penalty records, and ownership. Those are documented findings from official inspections rather than individual opinions, so they answer a different — and verifiable — part of the same question. For residents' and families' own accounts, ask the facility for references and speak with your state long-term care ombudsman.
How can I verify Village Health Care at The Glen's current information?
SeniorCareRating.com organizes public CMS data and is not affiliated with CMS. Confirm Village Health Care at The Glen's current ratings, inspection reports, and license status on the official CMS Care Compare site and with your state survey agency.
Technical appendix
Record identifiers
- CMS provider number (CCN)
- 195533
- Ownership type
- Non profit - Corporation
- Certified beds
- 126
- Data snapshot
- 2026-08-21
All 23 citation records
| Date | CMS tag | Severity | Type | CMS deficiency status | Correction date |
|---|---|---|---|---|---|
| Mar 16, 2026 | 0600 | G | Complaint | Past Non-Compliance | Not available |
| Mar 16, 2026 | 0656 | D | Complaint | Deficient, Provider has no plan of correction | Not available |
| Mar 16, 2026 | 0689 | D | Complaint | Deficient, Provider has no plan of correction | Not available |
| May 15, 2025 | 0604 | E | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| May 15, 2025 | 0605 | E | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| May 15, 2025 | 0641 | D | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| May 15, 2025 | 0656 | E | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| May 15, 2025 | 0686 | E | Standard | Deficient, Provider has date of correction | Jun 3, 2025 |
| May 15, 2025 | 0695 | E | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| May 15, 2025 | 0761 | E | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| May 15, 2025 | 0908 | E | Standard | Deficient, Provider has date of correction | Jun 23, 2025 |
| Feb 12, 2025 | 0689 | D | Complaint | Deficient, Provider has date of correction | Mar 27, 2025 |
| Sep 4, 2024 | 0684 | E | Complaint | Deficient, Provider has date of correction | Oct 4, 2024 |
| Sep 4, 2024 | 0689 | D | Complaint | Deficient, Provider has date of correction | Oct 4, 2024 |
| Aug 6, 2024 | 0700 | D | Complaint | Deficient, Provider has date of correction | Sep 19, 2024 |
| Jun 24, 2024 | 0604 | E | Complaint | Deficient, Provider has date of correction | Aug 2, 2024 |
| May 8, 2024 | 0697 | E | Complaint | Deficient, Provider has date of correction | Jun 13, 2024 |
| Apr 11, 2024 | 0637 | E | Standard | Deficient, Provider has date of correction | May 24, 2024 |
| Apr 11, 2024 | 0640 | E | Standard | Deficient, Provider has date of correction | May 24, 2024 |
| Apr 11, 2024 | 0812 | E | Standard | Deficient, Provider has date of correction | May 24, 2024 |
| Dec 19, 2023 | 0609 | D | Complaint | Deficient, Provider has date of correction | Jan 31, 2024 |
| May 10, 2023 | 0658 | D | Standard | Deficient, Provider has date of correction | Jun 23, 2023 |
| May 10, 2023 | 0678 | D | Standard | Deficient, Provider has date of correction | Jun 23, 2023 |
How to verify this data
- The current CMS profile on Medicare’s Care Compare
- Your state survey agency’s latest inspection reports
- Any recent complaint investigations
- Current ownership and license status
SeniorCareRating.com organizes public CMS data and is not affiliated with CMS. Ratings and records are CMS-reported summaries of past data, not a judgment about current conditions. See methodology.